Support
Tikihosting.com offers a wide range of support services, including technical assistance and server management, to assist you throughout your application development. We at TikiHosting.com, handle any potential issues that may arise, ensuring a smoother process for you.
Hours of support from a software developer. Some of our software developers are also graphic designers, so if you expect you will request this, please indicate at the beginning.
- Fixing bugs
- Extending features
- Improve UX
- Improve themes
- Make a custom theme
- Convert a theme from another CMS
- Coaching
- Training
- Documentation
- Configuration
Software Developers
Four-year university degree in software engineering (or equivalent), and at least 50 contributions to major Open Source projects. All are multilingual (minimum English / French).
What They Do
- Server setup and standard configuration
- Testing / quality assurance
- Software development: Improving / extending existing features
- Bug-fixing
- Bug triage and follow-ups
- Technical SEO / Search Engine Marketing (SEM) / Social media management (SMM)
- Tech support
- Standard graphic design / theme customization
- Documentation of features and of the technological infrastructure
- Translation of interfaces
- Data entry / cleanup / import / export
- User training / creation of user guides
- Superuser on demand
Best effort
- Experimental features
- Major new features
- Bugs on dependencies: A bug in the CommonMark parser or TOAST UI, etc.: We will cleanly report the issue upstream, try to address, and collaborate with the community. See list of dependencies.
How to access support
- Add an issue in client portal or through our intranet
- Reserve a meeting via our appointment slots
To contact us please use our contact form or send us an email to support (at) tikihosting.com.
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